HI-SENSE is not open to the public, only for wholesale.

We will only use a telephone number you supply us with to contact you regarding an order that you have placed with Hi Sense. We will not call you regarding promotions and we will not share your phone number with anyone.

Our web server automatically recognizes the ip address and action of each visitor. We use individual information for error tracking only. The aggregate information on what pages are visited is used to improve the content of your web page.

Out of Stock Items
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will include an out-of-stock notification card with your order. Any out-of-stock items will be removed from your order total and will be reflected in your shipping confirmation email (If you have provided an email address).

Tracking your Order
We will provide your order tracking information by request only. You can track the status of your shipment.
Note: it may take 24 hours before tracking information appears on the carrier's web site (if any).

Shipping time
When trying to estimate when a package will be delivered, you should consider the following:

• Credit card approval must be received prior to processing.
• Overnight orders placed after 12 noon PST won't be processed until the next business day.
• Delivery only occurs on business days - Mondays through Fridays excluding holidays.
• Overnight delivery is not available on Saturday or Sunday.
• There are certain holidays that carriers do no pickup or deliver.
. Hi Sense is not responsible for delays caused by shipping companies

If we have a question about your order we'll contact you either by phone or e-mail. If you have any questions or changes to your order, please call us at:

Hi-Sense Collection Inc.
1100 S San Pedro St. Unit K9
Los Angeles, CA 90015
Tel: 213.747.1773
Fax: 213.747.1704
E-mail: sales@hisense-fashion.com